Frequently asked questions

Yes, we ship to most countries around the world. Estimated delivery times:

USA: 3–7 business days
Australia, Europe and more: 4–10 business days

You’ll receive a tracking number by email as soon as your order ships.

We want you to love your HeyNip experience. That’s why we offer a90-day money-back guarantee. If you’re not fully satisfied, you can return your product for a full refund—no questions asked.

As soon as your order ships, you'll receive a tracking number via email. You can also track it anytime through our Order Tracking Page.

We process orders quickly to ensure fast delivery, but if you need to make a change, contact us as soon as possible. If the order hasn’t shipped yet, we’ll do our best to help.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options depending on your region.